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General :
Can I get my raw log files. |
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Yes, log files are located in the logs folder situated in your root folder, which is one level up the httpdocs folder. error_log contains the error messages and access_log is for the access logs.
These files are rotated every week so you will have to download the log files every week if you wish to have all the log files.
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General :
I get "Internal Server Error" in few or all of my pages. |
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This might be because of some errors in your page. Change your Internet Explorer setting as mentioned below to check the exact error message.
Select Main Menu -> Tools -> Internet Options. In the IR properties, click on ADVANCED tab, under 'Browsing' heading you will find one option 'Show friendly http error messages'. UNCHECK this option. (This should NOT be ticked)
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General :
I have upload the site but still pages can not be seen. |
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Check to ensure that you have uploaded all files to the public_html folder. Also Linux Servers are case sensitive, so check the called file name and uploaded file name, both should be same.
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Mail :
How do I set up my email id in Outlook Express. |
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Open Outlook Express, select Files->Identities -> Add New Identity from the main menu. A window popup will come. Follow the in the wizard.
POP and SMTP Server names are your domain name without www.
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Mail :
Can I use Web interface to check my emails |
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Yes, the webmail is located at http://yourdomainname/webmail
Use complete email address as your user id e.g sales@yourdomainname.com is the complete login id.
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MySQL :
How do I use PhpMyAdmin |
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Login to the PHPMyAdmin via http://64.106.184.90/phpMyAdmin, with the login credentials provided to you.
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MySql :
I forgot my user id and pw for MySql. How do I get it. |
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You can retrieve it from your control panel or contact your vendor to reset the password for you.
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MySQL :
Can I get more then one database for one domain |
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Yes, that shall attract additional space and costs and can be done from our end. Send a request to us and it shall be created.
See Add-On pricing on the hosting page for rates
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MySQL :
What is the MySql version |
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MySql Version : 3.23.54
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MySQL :
Can I use Telnet or SSH or Putty on your Linux server |
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No, we dont offer this facility to our clients.
If you want to use it to manage MySQL, please use phpMyAdmin. URL http://64.106.184.90/phpMyAdmin
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